Refund and Cancellation Policy

Effective Date: July 3, 2026

This Refund and Cancellation Policy ("Policy") explains the terms governing cancellations, recurring subscriptions, service commitments, refunds, failed payments, and related matters for services provided by Wisdom Tooth Consultants, a partnership having its business address at No. 28/A, 2nd Floor, Krishna Reddy Colony, Patel Rama Reddy Road, Bengaluru, Karnataka 560071, India ("Wisdom Tooth Consultants," "we," "us," or "our").

This Policy applies to customers, clients, subscribers, businesses, organizations, and individuals ("Customer," "you," or "your") who purchase or subscribe to services through wisdomtooth.tech, an online checkout process, a recurring payment mandate, a payment link or payment button, an invoice, a signed agreement, a statement of work, an order form, or another agreed arrangement with us.

This Policy should be read together with our Terms and Conditions, Privacy Policy, and any applicable signed contract, proposal, quotation, statement of work, order form, service agreement, or other written arrangement.

1. Scope of This Policy

This Policy may apply to recurring and non-recurring services provided by Wisdom Tooth Consultants, including:

The specific cancellation and refund terms applicable to a service may also be stated in a separate contract, proposal, quotation, statement of work, order form, invoice, service description, or other written communication.

2. Separate Agreements and Order of Precedence

Certain services may be governed by a separate signed contract, service agreement, proposal, statement of work, order form, quotation, or other written agreement.

Such a separate written agreement may specify:

Where a separate written agreement applies, that agreement shall govern the specific services covered by it. If there is a direct conflict between this Policy and a separately executed written agreement, the separately executed written agreement shall prevail to the extent of that conflict.

This Policy continues to apply to matters not specifically addressed in the separate agreement.

Nothing in this section excludes or restricts any mandatory right or remedy that cannot lawfully be excluded or restricted.

3. Recurring Monthly Services

Certain services are provided on a recurring monthly basis.

Recurring services may be billed through:

Recurring charges may consist of:

Unless otherwise agreed in writing, recurring monthly services continue automatically until cancelled in accordance with this Policy, our Terms and Conditions, any applicable minimum commitment, any applicable separate agreement, and applicable law.

4. Minimum Commitment Period

Unless otherwise specified in a separate written contract, proposal, service description, order form, or other written agreement, recurring monthly services are subject to a minimum commitment period of three (3) months.

Where a minimum commitment has been validly agreed, the Customer remains responsible for payment obligations properly due for that commitment period, subject to applicable law, mandatory consumer rights, and any contrary provision in a separate written agreement.

A request to discontinue a service during an applicable minimum commitment period does not automatically extinguish payment obligations that have been validly agreed and remain lawfully enforceable.

Depending on the applicable service arrangement, Wisdom Tooth Consultants may:

A separate contract may specify a different minimum term, fixed term, notice period, early termination arrangement, or renewal structure.

Nothing in this section is intended to impose a cancellation charge, penalty, or payment obligation that is prohibited or unenforceable under applicable law.

5. How to Request Cancellation

A Customer wishing to cancel a recurring service should submit a cancellation request by email to:

accounts@wisdomtoothtechnologies.com

The cancellation request should provide sufficient information for us to identify the relevant Customer and service, such as:

For security and account-protection purposes, we may request reasonable verification before processing a cancellation request.

A cancellation request is ordinarily considered received when it reaches the designated email address above and contains sufficient information for us to reasonably identify the relevant Customer and service.

6. When Cancellation Takes Effect

Unless otherwise stated in a separate written agreement, an eligible cancellation ordinarily takes effect at the end of the current paid billing cycle.

This generally means:

If a cancellation request is made during an applicable minimum commitment period, cancellation may be scheduled to take effect at the end of that commitment period unless otherwise agreed in writing or required by applicable law.

7. Contract-Based Services

Where services are provided under a separate contract, the cancellation, termination, and non-renewal terms of that contract apply.

Such terms may include:

Submitting a cancellation request under this Policy does not automatically override obligations contained in an applicable separate contract.

Nothing in this section excludes any mandatory right or remedy available under applicable law.

8. Automatic Renewal

Unless otherwise agreed in writing, recurring monthly services automatically renew for successive monthly billing periods after any applicable minimum commitment period.

To avoid renewal into a future billing period, the Customer should submit a cancellation request sufficiently in advance for the request to be reasonably processed before the next billing event.

A cancellation request received after a recurring charge has already been initiated, authorized, submitted for processing, or successfully processed may take effect only for a subsequent billing cycle.

Wisdom Tooth Consultants cannot guarantee reversal of a payment solely because a cancellation request was submitted after payment processing had already begun.

9. General Refund Policy

As a general rule, monthly service charges that have already been processed are non-refundable, subject to applicable law and any applicable separate written agreement.

Recurring service fees may cover, among other things:

Accordingly, cancellation ordinarily prevents future renewal charges after the effective cancellation date but does not create an automatic right to a refund of charges already properly processed.

Nothing in this section limits a refund, correction, or other remedy required by applicable law.

10. Exceptional Refund Requests

Although processed monthly service charges are generally non-refundable, Wisdom Tooth Consultants may review refund requests in exceptional circumstances.

A Customer seeking an exceptional refund should email:

accounts@wisdomtoothtechnologies.com

The request should include:

Wisdom Tooth Consultants may consider relevant factors such as:

Submission of a refund request does not guarantee approval.

Subject to applicable law, Wisdom Tooth Consultants may approve a full refund, partial refund, service credit, billing correction, or another appropriate remedy depending on the circumstances.

11. Billing Errors, Duplicate Charges, and Incorrect Charges

If a Customer believes that a payment has been duplicated, processed in error, or charged incorrectly, the Customer should contact us promptly at:

accounts@wisdomtoothtechnologies.com

We will review the matter and may request information reasonably necessary to investigate the charge.

Where we verify that a duplicate or incorrect charge resulted from an error attributable to Wisdom Tooth Consultants, we will take reasonable steps to correct the matter, subject to applicable law. The appropriate remedy may include:

12. Partial Refunds

Where a refund is appropriate but a full refund is not required by applicable law or the applicable agreement, Wisdom Tooth Consultants may determine that a partial refund is appropriate.

A partial refund may take into account:

Any approved partial refund will be communicated to the Customer.

Nothing in this section reduces a mandatory entitlement to a full refund or other remedy where applicable law requires one.

13. No Automatic Prorated Refunds

Unless otherwise required by applicable law or expressly agreed in writing, Wisdom Tooth Consultants does not provide automatic prorated refunds for:

Where a separate written agreement expressly provides for prorated refunds or credits, that agreement will apply.

14. Dedicated Hours and Reserved Capacity

For services involving dedicated developer hours, technical support hours, accounting support hours, virtual assistant hours, or other reserved personnel capacity, fees may reflect the reservation and availability of resources and not solely the Customer's actual use of every available hour.

Unless otherwise agreed in writing:

These provisions remain subject to applicable law and any separate written agreement.

15. Hosting, Cloud, Server, and Third-Party Costs

Unless expressly included in the applicable service arrangement, third-party products and services may be charged separately.

Fees paid, incurred, or irrevocably committed to third-party providers may be non-refundable where the relevant third-party provider does not provide a refund, subject to applicable law and any applicable separate agreement.

Third-party costs may include:

Where Wisdom Tooth Consultants has already incurred or irrevocably committed to a non-refundable third-party cost specifically for the Customer, that cost may be taken into account when determining any discretionary refund, to the extent permitted by applicable law.

16. Setup, Onboarding, and Initial Work

Where a service involves setup, onboarding, migration, configuration, account creation, technical assessment, planning, integration, deployment, initial optimization, or other commencement work, charges relating to work already performed are generally non-refundable, subject to applicable law and the applicable agreement.

If a Customer cancels after such work has begun, any refund review may take into account the value of work completed, resources committed, and properly incurred costs.

17. Customer-Caused Delays

A Customer is generally not entitled to a refund solely because service delivery is delayed, prevented, or materially affected by the Customer's failure to provide:

Where the service remains available or resources remain allocated during such a delay, recurring charges may continue in accordance with the applicable service arrangement.

This section does not apply to the extent a delay is materially caused by Wisdom Tooth Consultants or where applicable law requires another remedy.

18. Dissatisfaction With Results

A refund is not automatically available solely because a Customer is dissatisfied with a result where the service has been substantially performed in accordance with the agreed scope and reasonable professional standards.

This is particularly relevant to services where outcomes depend on factors outside our reasonable control, including:

Nothing in this section limits any right or remedy that cannot lawfully be excluded.

19. Failure or Inability to Provide an Agreed Service

If Wisdom Tooth Consultants materially fails to provide an agreed paid service for reasons attributable to Wisdom Tooth Consultants, the Customer may contact us to request review of an appropriate remedy.

Depending on the circumstances, the applicable agreement, work already performed, and applicable law, an appropriate remedy may include:

Nothing in this section limits any mandatory remedy available under applicable law.

20. Failed or Declined Payments

If a recurring payment, invoice, card charge, mandate, or other payment fails or is declined, the Customer will ordinarily have a grace period of seven (7) days from the applicable payment due date to resolve the outstanding payment, unless otherwise agreed in writing.

During or after the grace period, Wisdom Tooth Consultants may contact the Customer and request:

If payment remains outstanding after the grace period, Wisdom Tooth Consultants may, subject to applicable law and any separate contract:

Suspension or termination for non-payment does not automatically cancel amounts already properly due.

21. Cancellation of a Payment Mandate

Cancelling, revoking, blocking, or disabling a recurring payment mandate or payment authorization does not necessarily cancel the underlying service arrangement or extinguish an existing payment obligation.

For example, if the Customer:

the Customer may still remain responsible for amounts properly due under:

Customers wishing to cancel a service should follow the cancellation procedure in this Policy rather than relying solely on cancellation of a payment method or mandate.

Nothing in this section creates or preserves a payment obligation that is prohibited or unenforceable under applicable law.

22. Chargebacks and Payment Disputes

If a Customer believes a charge is incorrect, unauthorized, duplicated, or otherwise disputed, the Customer is encouraged to contact us promptly at:

accounts@wisdomtoothtechnologies.com

We will review the matter and may request relevant information reasonably necessary to investigate the charge.

Where a chargeback or payment dispute is initiated, Wisdom Tooth Consultants may provide relevant records to the payment provider, bank, card network, or other authorized party as reasonably necessary to respond to the dispute and as permitted by applicable law.

Such records may include, where appropriate:

Nothing in this section restricts lawful rights available to a Customer under applicable law or applicable payment-network rules.

23. Refund Processing

Where a refund is approved or otherwise required, Wisdom Tooth Consultants will initiate the refund through an appropriate available method.

Where reasonably possible, refunds may be returned to the original payment method. However, the actual method may depend on:

After a refund is initiated, the time required for funds to appear in the Customer's account may depend on the payment provider, acquiring bank, issuing bank, card network, financial institution, and other intermediaries.

Wisdom Tooth Consultants does not control third-party banking or payment-processing timelines after a refund has been properly initiated.

24. Currency Conversion and Bank Charges

Where a payment involves international cards, foreign currencies, cross-border processing, or currency conversion, the Customer's bank, card issuer, payment provider, or other financial intermediary may apply:

If a refund is issued, the amount ultimately received by the Customer in the Customer's local currency may differ from the amount originally paid due to exchange-rate movements, bank practices, or third-party fees.

Wisdom Tooth Consultants is not responsible for differences caused solely by third-party currency conversion, bank charges, or exchange-rate movements, except to the extent applicable law requires otherwise.

25. Service Suspension and Termination

Wisdom Tooth Consultants may suspend or terminate services in circumstances permitted under our Terms and Conditions or an applicable separate agreement, including:

Where Wisdom Tooth Consultants terminates a service, refund eligibility, if any, will depend on:

Termination for the Customer's material breach, unlawful conduct, fraud, or non-payment does not automatically create a right to a refund.

26. Changes to Services

From time to time, a service may be modified because of:

A minor or reasonable service modification does not automatically create a right to a refund.

Where a material change substantially affects a paid service, Wisdom Tooth Consultants may consider an appropriate remedy based on the circumstances, the applicable agreement, and applicable law.

27. Service Credits

Wisdom Tooth Consultants may, in appropriate circumstances, offer a service credit instead of a cash refund, where permitted by applicable law and acceptable under the relevant circumstances.

A service credit may be applied toward:

Unless otherwise agreed in writing, a discretionary service credit:

A Customer is not required to accept a service credit where applicable law gives the Customer a mandatory right to another remedy.

28. Consumer Rights

If the Customer is a consumer entitled to mandatory protections under applicable consumer law, nothing in this Policy is intended to exclude, restrict, or waive any right or remedy that cannot lawfully be excluded, restricted, or waived.

Where applicable law requires a refund, cancellation right, billing correction, re-performance, or other remedy, that legal requirement will prevail over any conflicting provision of this Policy to the extent required by law.

Nothing in this Policy prevents a consumer from approaching a competent consumer forum, regulator, authority, or other forum where such a right cannot lawfully be excluded by contract.

29. Fraud, Abuse, and Misrepresentation

Subject to applicable law, Wisdom Tooth Consultants may decline a discretionary refund request where there is reasonable evidence of:

This section does not restrict legitimate rights available under applicable law, card-network rules, or payment-provider procedures.

30. Changes to This Policy

Wisdom Tooth Consultants may update this Policy from time to time to reflect changes in:

Material changes affecting active recurring services may be communicated through:

Unless a different effective date is stated, an updated Policy becomes effective when published for future transactions and future use.

Changes affecting existing contractual or recurring obligations will apply only to the extent permitted by the applicable agreement and applicable law.

Changes to this Policy will not override a separately executed written agreement except as permitted by that agreement or applicable law.

31. Governing Terms and Dispute Resolution

This Policy forms part of the terms governing relevant services provided by Wisdom Tooth Consultants.

Disputes arising from or relating to this Policy are subject to the applicable governing-law, good-faith dispute-resolution, arbitration, and jurisdiction provisions contained in our Terms and Conditions, subject to applicable law and any mandatory rights or remedies that cannot lawfully be excluded or waived.

Where a dispute is legally capable of resolution through arbitration and is subject to the arbitration provisions of our Terms and Conditions, the juridical seat and legal place of arbitration shall be Kochi, Kerala, India.

Nothing in this Policy is intended to prevent a consumer from exercising a mandatory right to approach a competent consumer forum, regulator, authority, or other legally available forum.

32. Contact Information

For cancellation requests, refund requests, billing concerns, recurring payment questions, or payment disputes, please contact:

Wisdom Tooth Consultants
No. 28/A, 2nd Floor
Krishna Reddy Colony
Patel Rama Reddy Road
Bengaluru, Karnataka 560071
India

Website: wisdomtooth.tech
Email: accounts@wisdomtoothtechnologies.com